5G, IoT, Cloud, Microservices and APIs have begun to flow together (literally). If industry findings are any indication, then by 2027, this high-tech combination will be common place in many mid-sized and some small enterprises. Large enterprises will be more focused on perfecting this quintet. Most will have achieved ‘adoption’ milestone close to 2025.
Each of these has either been in the making or in existence close to (or over) a decade.
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Three main reasons why IoT acceptance across Financial Services has lagged behind other verticals can be attributed to ill-conceived use cases, security concerns and unclear cost-benefit proposition. Network Slicing, which has been around for sometime now (introduced sometime in late ‘80s), along with Software Defined Networks (SDN) might be those master strokes which bring much needed price-point clarity to Financial Services-IoT. These two capabilities can be used to bridge the gap between Telecom and Financial Services.
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As financial institutions deepen omni-channel reach, they have to accept their growing reliance on telecommunications to facilitate seamless service. It’s no fluke that so many legacy financial institutions are investing in state-of-the-art IT infrastructure. Responsive, agile or ‘cognitively intelligent’ network and IT operations aren’t just buzzwords. Financial institutions are conducting serious assessment of their IT department’s functional capability, operating costs, down time due to system outage and it’s impact on customer retention, impact of speed of processing transaction on customer experience, ability to mitigate
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An API is a set of routines, protocols and tools for building software applications. In other words, an API specifies how software components should interact. Financial Institutions, specifically banks, are either outsourcing their own IT staff (developers, to be precise) to either build an API or an aggregator to compile incoming data and create services to better serve customers, or, they (banks) are striking partnerships with marketplace APIs and indirectly with third party applications that these APIs support.
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It is well understood that payments are a critical facilitator for practical realization of smart city and general IoT vision. Digital payments can improve payments ecosystem across public sector departments overseeing electricity consumption, water usage, sewer cleaning, trash collection and recycling, toll & transit, parking, tourists attractions, healthcare, municipalities, prisons, etc. All of which are important public service units necessary for cities to become self-sufficient.
It has also been established in 2020, that digital payment ecosystem got a major boost due to the pandemic. According to Statista, total transaction value in the digital payments segment is projected to reach US $4,934,741 million by the end of 2020 and total transaction value is expected to show an annual growth rate (CAGR 2020-2024) of 13.4% resulting in a projected total amount of US $8,170,406 million by 2024. Further, contactless payments, a type of digital payment is very well positioned to bridge Internet of Things (IoT), and hence smart cities to Financial Services.
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Fundamentally speaking, IT pertains to information production and flow, while OT pertains to machines, devices and systems. As per our definition, IT / OT convergence is management of information flow between OT ( machines, devices and systems) and Information Technology (IT), so as to ensure optimal (secure, seamless, low latency, timely, well coordinated, less power / energy consumption) functioning of enterprise / industrial systems. And, because IoT bridges the IT and OT world, IT / OT convergence is a precursor and a lifeline for IoT project’s successful implementation.
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Adoption of contactless payments (tap and go) have witnessed a spike (due to the pandemic) but not every individual is proficient in Apple Pay, Google Wallet, Samsung Pay (swipe or tap) or Android Pay, yet.
Prior to the pandemic, no major incentive was perceived by the customer to switch from debit / credit card to fully contactless mode. While there have been major security and data breaches at retailer end over the past decade (TechTarget, TJMaxx, Target, etc.), one couldn’t attribute them directly to payment networks or to debit / credit cards. A cryptic way to store information of card holder would have certainly served as a great barrier but none of the payment networks or card providers took this initiative.
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